Forms and Enquiries Guide
for Marveo teams

Overview

Treat forms as operational workflows, not just site elements, so every submission reaches the right person with the right timing.

When to use this

• You are setting up lead capture or contact forms.
• Support needs a clear handoff path for incoming enquiries.

Steps

1. 1.List each form and the workflow it should trigger.
2. 2.Define required fields and validation rules.
3. 3.Assign response ownership and target response times.
4. 4.Confirm the acknowledgement message shown to the end user.
5. 5.Test the full form flow end-to-end in staging.

Expected result

Form submissions are captured consistently and the operational owner can track and respond reliably.

If something goes wrong

• If submissions are missing, verify the workflow destination mapping.
• If duplicates appear, review retry behavior and client-side submit handling.
• If responses are delayed, review ownership and SLA setup.